Smith.ai vs Ruby
Pricing last verified from each vendor's own site.
Verdict
Both offer live US-based receptionists. Smith.ai prices by call: Starter $300/mo for 30 calls, Basic $810/mo for 90, Pro $2,100/mo for 300, with spam calls not charged. Ruby prices by minute: $250/mo for 50 minutes up to $1,725/mo for 500.
- Consider Smith.ai if: Your calls run long, since per-call pricing does not charge by duration, or you want AI and hybrid options.
- Consider Ruby if: Your calls are short and per-minute pricing works out cheaper.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Smith.ai $300, Ruby $250 (plans and billing terms differ; check each vendor page).
- Smith.ai lists channels Ruby does not: sms.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Smith.ai | Ruby | |
|---|---|---|
| Summary | Virtual receptionists (human, AI or hybrid) that answer calls 24/7, qualify leads and book appointments. | US-based live virtual receptionists and website chat for small businesses. |
| Starting price | From $300/mo | From $250/mo |
| Pricing details | Human-first receptionist plans, priced per call: Starter $300/mo (30 calls, then $11.50/call), Basic $810/mo (90 calls, $10.50 overage), Pro $2,100/mo (300 calls, $8.50 overage); Enterprise custom; AI-first and hybrid options on the same page; 10% off for 12 months; 30-day money-back guarantee; spam calls not charged | Receptionist plans by minutes: $250/mo (50 minutes), $395/mo (100), $720/mo (200), $1,725/mo (500); live chat and bundled plans also listed |
| Model | subscription | subscription |
| Free trial | — | — |
| Free plan | No | No |
| Channels | phone, sms, chat | phone, chat |
| Last verified | 2026-10-25 | 2026-10-30 |
FAQ
What is the difference between Smith.ai and Ruby?
Both offer live US-based receptionists. Smith.ai prices by call: Starter $300/mo for 30 calls, Basic $810/mo for 90, Pro $2,100/mo for 300, with spam calls not charged. Ruby prices by minute: $250/mo for 50 minutes up to $1,725/mo for 500.
Which is cheaper, Smith.ai or Ruby?
Ruby has the lower listed entry price ($250 vs $300 per month), but plan limits and billing terms differ.
When should I choose Smith.ai over Ruby?
Consider Smith.ai if: Your calls run long, since per-call pricing does not charge by duration, or you want AI and hybrid options. Consider Ruby if: Your calls are short and per-minute pricing works out cheaper.
More options
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