Talkdesk vs Dialpad
Pricing last verified from each vendor's own site.
Verdict
Talkdesk Voice Essentials is $105/user/mo. Dialpad's contact center tiers are $89, $119 and $149 per user/mo billed annually, and its business phone starts at $15.
- Consider Talkdesk if: You need Talkdesk's industry clouds and workforce management.
- Consider Dialpad if: You want lower contact-center pricing or a business phone plan in the same product.
Factual summary
- Both are listed under Voice AI & Dialers.
- Lowest listed monthly price: Talkdesk $85, Dialpad $15 (plans and billing terms differ; check each vendor page).
- Talkdesk lists channels Dialpad does not: chat, email.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Talkdesk | Dialpad | |
|---|---|---|
| Summary | Cloud contact center with voice, digital channels, AI agents and workforce management. | AI-powered business phone, sales dialer with real-time AI coaching, and contact center. |
| Starting price | From $85/mo | From $15/mo |
| Pricing details | Per user/mo: Digital Essentials $85, Voice Essentials $105, Elite $165, Industry Experience Clouds $225 (government custom); Talkdesk Express for US/Canada businesses under 50 employees (25 licenses and $100 free credit, no contract) | Per user/mo billed annually (monthly in brackets): business phone Standard $15 ($27), Pro $25 ($35); sales dialer Essentials $39 ($49), Advanced $59 ($70), Premium $79 ($95); contact center Essentials $89 ($109), Advanced $119 ($145), Premium $149 ($179); Enterprise custom; AI agents priced per conversation; free trial. Read from the pricing page's plan data on 2026-10-27 (the page opens on its AI agents tab) |
| Model | subscription | subscription |
| Free trial | — | Yes |
| Free plan | — | — |
| Channels | phone, chat, email, sms | phone, sms |
| Last verified | 2026-10-28 | 2026-10-28 |
FAQ
What is the difference between Talkdesk and Dialpad?
Talkdesk Voice Essentials is $105/user/mo. Dialpad's contact center tiers are $89, $119 and $149 per user/mo billed annually, and its business phone starts at $15.
Which is cheaper, Talkdesk or Dialpad?
Dialpad has the lower listed entry price ($15 vs $85 per month), but plan limits and billing terms differ.
When should I choose Talkdesk over Dialpad?
Consider Talkdesk if: You need Talkdesk's industry clouds and workforce management. Consider Dialpad if: You want lower contact-center pricing or a business phone plan in the same product.
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