Botpress vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
Both run AI chat agents on your website. Botpress is a builder: free for 100 conversations, Plus $150/mo billed annually (250 conversations) and Team $750/mo (1,500). Intercom is a customer service platform with seats from $29/mo billed annually and the Fin AI Agent at $0.99 per outcome.
- Consider Botpress if: You want to build your own lead-qualification or support agent with whitelabel webchat.
- Consider Intercom (Fin) if: You want a full help desk with an AI agent priced per resolved outcome.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Botpress $150, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
- Intercom (Fin) lists channels Botpress does not: email.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Botpress | Intercom (Fin) | |
|---|---|---|
| Summary | Platform for building AI chat agents for websites and messaging channels, used for lead qualification and support. | Customer service platform with the Fin AI agent. |
| Starting price | From $150/mo | From $29/mo |
| Pricing details | Free (100 conversations); Plus $150/mo billed annually (250 conversations, then $65 per 100); Team $750/mo billed annually (1,500 conversations, then $50 per 100); Enterprise custom; annual saves 20% | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | freemium | subscription |
| Free trial | — | Yes |
| Free plan | Yes | — |
| Channels | chat | chat, email |
| Last verified | 2026-10-28 | 2026-10-28 |
FAQ
What is the difference between Botpress and Intercom (Fin)?
Both run AI chat agents on your website. Botpress is a builder: free for 100 conversations, Plus $150/mo billed annually (250 conversations) and Team $750/mo (1,500). Intercom is a customer service platform with seats from $29/mo billed annually and the Fin AI Agent at $0.99 per outcome.
Which is cheaper, Botpress or Intercom (Fin)?
Intercom (Fin) has the lower listed entry price ($29 vs $150 per month), but plan limits and billing terms differ.
When should I choose Botpress over Intercom (Fin)?
Consider Botpress if: You want to build your own lead-qualification or support agent with whitelabel webchat. Consider Intercom (Fin) if: You want a full help desk with an AI agent priced per resolved outcome.
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