Crisp vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
Crisp prices per workspace with seats included: free plan, Mini $45/mo (4 seats), Essentials $95 (10), Plus $295 (20+). Intercom prices per seat: Essential $29, Advanced $85, Expert $132 billed annually, plus Fin AI per outcome.
- Consider Crisp if: You have several agents and want a flat workspace price.
- Consider Intercom (Fin) if: You need Intercom's depth and Fin AI agent.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Crisp $45, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Crisp | Intercom (Fin) | |
|---|---|---|
| Summary | Shared inbox with website chat, AI chatbot and omnichannel messaging, priced per workspace. | Customer service platform with the Fin AI agent. |
| Starting price | From $45/mo | From $29/mo |
| Pricing details | Free plan; per workspace/mo: Mini $45 (4 seats), Essentials $95 (10 seats), Plus $295 (20+ seats, AI suite); 14-day free trial | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | freemium | subscription |
| Free trial | Yes | Yes |
| Free plan | Yes | — |
| Channels | chat, email | chat, email |
| Last verified | 2026-10-28 | 2026-10-28 |
FAQ
What is the difference between Crisp and Intercom (Fin)?
Crisp prices per workspace with seats included: free plan, Mini $45/mo (4 seats), Essentials $95 (10), Plus $295 (20+). Intercom prices per seat: Essential $29, Advanced $85, Expert $132 billed annually, plus Fin AI per outcome.
Which is cheaper, Crisp or Intercom (Fin)?
Intercom (Fin) has the lower listed entry price ($29 vs $45 per month), but plan limits and billing terms differ.
When should I choose Crisp over Intercom (Fin)?
Consider Crisp if: You have several agents and want a flat workspace price. Consider Intercom (Fin) if: You need Intercom's depth and Fin AI agent.
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