Tidio vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
Tidio: free plan, Starter $24.17/mo and Growth from $49.17/mo billed annually, Plus from $300/mo; Lyro AI priced by conversations. Intercom: Essential $29, Advanced $85, Expert $132 per seat/mo annually, plus Fin AI at $0.99 per outcome.
- Consider Tidio if: You are a small team that wants chat and an AI agent at a low entry price.
- Consider Intercom (Fin) if: You need a full support suite with advanced routing and per-outcome AI.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Tidio $24.17, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
- Intercom (Fin) lists channels Tidio does not: email.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Tidio | Intercom (Fin) | |
|---|---|---|
| Summary | Live chat and help desk with the Lyro AI agent for answering and qualifying website visitors. | Customer service platform with the Fin AI agent. |
| Starting price | From $24.17/mo | From $29/mo |
| Pricing details | Free plan (50 billable conversations); billed annually (2 months free): Starter $24.17/mo (100 conversations), Growth from $49.17/mo (from 250 conversations); Plus from $300/mo plus usage; Lyro AI Agent priced by conversations; 7-day free trial | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | freemium | subscription |
| Free trial | Yes | Yes |
| Free plan | Yes | — |
| Channels | chat | chat, email |
| Last verified | 2026-10-28 | 2026-10-28 |
FAQ
What is the difference between Tidio and Intercom (Fin)?
Tidio: free plan, Starter $24.17/mo and Growth from $49.17/mo billed annually, Plus from $300/mo; Lyro AI priced by conversations. Intercom: Essential $29, Advanced $85, Expert $132 per seat/mo annually, plus Fin AI at $0.99 per outcome.
Which is cheaper, Tidio or Intercom (Fin)?
Tidio has the lower listed entry price ($24.17 vs $29 per month), but plan limits and billing terms differ.
When should I choose Tidio over Intercom (Fin)?
Consider Tidio if: You are a small team that wants chat and an AI agent at a low entry price. Consider Intercom (Fin) if: You need a full support suite with advanced routing and per-outcome AI.
More options
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