Chatbase vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
Chatbase is $32 to $400/mo billed yearly by message credits. Intercom charges per seat (Essential $29/seat/mo annually) plus $0.99 per Fin AI resolution.
- Consider Chatbase if: You want a low fixed monthly cost for an AI chat agent.
- Consider Intercom (Fin) if: You need a full helpdesk with an AI agent built in.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Chatbase $32, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
- Intercom (Fin) lists channels Chatbase does not: email.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Chatbase | Intercom (Fin) | |
|---|---|---|
| Summary | Build AI chat agents trained on your content for website support and lead capture. | Customer service platform with the Fin AI agent. |
| Starting price | From $32/mo | From $29/mo |
| Pricing details | Billed yearly: Hobby $32/mo (700 message credits), Basic $120/mo (4,000), Business $400/mo (15,000); extra credits $40 per 1,000; branding removal $1,188/yr; Enterprise custom; 7-day trial | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | subscription | subscription |
| Free trial | Yes | Yes |
| Free plan | No | — |
| Channels | chat | chat, email |
| Last verified | 2026-10-28 | 2026-10-28 |
FAQ
What is the difference between Chatbase and Intercom (Fin)?
Chatbase is $32 to $400/mo billed yearly by message credits. Intercom charges per seat (Essential $29/seat/mo annually) plus $0.99 per Fin AI resolution.
Which is cheaper, Chatbase or Intercom (Fin)?
Intercom (Fin) has the lower listed entry price ($29 vs $32 per month), but plan limits and billing terms differ.
When should I choose Chatbase over Intercom (Fin)?
Consider Chatbase if: You want a low fixed monthly cost for an AI chat agent. Consider Intercom (Fin) if: You need a full helpdesk with an AI agent built in.
More options
Related comparisons
- Botpress vs Intercom (Fin)
- Landbot vs Intercom (Fin)
- Chatbase vs Botpress
- Chatbase vs Landbot
- LiveChat (now Text) vs Intercom (Fin)
- tawk.to vs Intercom (Fin)
- Tidio vs Intercom (Fin)
- Crisp vs Intercom (Fin)
Spot an error? Request a correction.
Free weekly newsletter
The SDR List Weekly
One quick email a week on AI sales tools: pricing changes (with sources), new tools worth a look, and one useful comparison. Less tab-hopping, more pipeline.
No spam, unsubscribe anytime. You'll get a quick confirmation email first.