tawk.to vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
tawk.to is free for life with unlimited agents, $29/mo to remove branding and AI Assist as a paid add-on. Intercom starts at $29 per seat/mo billed annually, with Fin AI Agent at $0.99 per outcome.
- Consider tawk.to if: You want free live chat on your site with no per-seat cost.
- Consider Intercom (Fin) if: You need an AI-first support desk with automation and reporting.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: tawk.to $29, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
- Intercom (Fin) lists channels tawk.to does not: email.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| tawk.to | Intercom (Fin) | |
|---|---|---|
| Summary | Free live chat widget, ticketing and knowledge base with paid branding removal and AI add-ons. | Customer service platform with the Fin AI agent. |
| Starting price | From $29/mo | From $29/mo |
| Pricing details | Live chat free for life with unlimited agents; remove the 'Powered by tawk.to' branding for $29/mo; AI Assist chatbot is a paid add-on; hired live chat agents $1/hour | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | freemium | subscription |
| Free trial | — | Yes |
| Free plan | Yes | — |
| Channels | chat | chat, email |
| Last verified | 2026-11-02 | 2026-10-28 |
FAQ
What is the difference between tawk.to and Intercom (Fin)?
tawk.to is free for life with unlimited agents, $29/mo to remove branding and AI Assist as a paid add-on. Intercom starts at $29 per seat/mo billed annually, with Fin AI Agent at $0.99 per outcome.
Which is cheaper, tawk.to or Intercom (Fin)?
Both list the same lowest monthly price ($29).
When should I choose tawk.to over Intercom (Fin)?
Consider tawk.to if: You want free live chat on your site with no per-seat cost. Consider Intercom (Fin) if: You need an AI-first support desk with automation and reporting.
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