LiveChat (now Text) vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
LiveChat, now sold as Text, is Essential $19 and Growth $79 per user/mo billed annually, with AI resolutions included (10 and 200). Intercom seats are Essential $29, Advanced $85 and Expert $132 per seat/mo billed annually, with Fin AI Agent at $0.99 per outcome.
- Consider LiveChat (now Text) if: You want straightforward website chat with some AI included at a lower seat price.
- Consider Intercom (Fin) if: You want a full support suite and Fin's per-outcome AI agent.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: LiveChat (now Text) $19, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
- Intercom (Fin) lists channels LiveChat (now Text) does not: email.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| LiveChat (now Text) | Intercom (Fin) | |
|---|---|---|
| Summary | Website live chat with AI agents (now sold as Text) for converting and supporting visitors. | Customer service platform with the Fin AI agent. |
| Starting price | From $19/mo | From $29/mo |
| Pricing details | LiveChat pricing now shows Text plans with AI agents included. Billed annually per user/mo: Essential $19, Growth $79 (AI resolutions included: 10 on Essential, 200 on Growth); Enterprise custom; extra 50 AI resolutions $49.50; yearly billing saves up to 24%; free trial | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | subscription | subscription |
| Free trial | Yes | Yes |
| Free plan | — | — |
| Channels | chat | chat, email |
| Last verified | 2026-11-02 | 2026-10-28 |
FAQ
What is the difference between LiveChat (now Text) and Intercom (Fin)?
LiveChat, now sold as Text, is Essential $19 and Growth $79 per user/mo billed annually, with AI resolutions included (10 and 200). Intercom seats are Essential $29, Advanced $85 and Expert $132 per seat/mo billed annually, with Fin AI Agent at $0.99 per outcome.
Which is cheaper, LiveChat (now Text) or Intercom (Fin)?
LiveChat (now Text) has the lower listed entry price ($19 vs $29 per month), but plan limits and billing terms differ.
When should I choose LiveChat (now Text) over Intercom (Fin)?
Consider LiveChat (now Text) if: You want straightforward website chat with some AI included at a lower seat price. Consider Intercom (Fin) if: You want a full support suite and Fin's per-outcome AI agent.
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