LiveAgent vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
LiveAgent: offer prices $15, $26 and $44 per agent/mo billed monthly ($11, $22, $38 annually), with AI on every plan and a 30-day trial. Intercom: $29, $85 and $132 per seat/mo billed annually plus Fin AI per outcome.
- Consider LiveAgent if: You want an all-channel help desk (chat, email, calls) at a low per-agent price.
- Consider Intercom (Fin) if: You want Intercom's product depth and Fin AI agent.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: LiveAgent $15, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
- LiveAgent lists channels Intercom (Fin) does not: phone.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| LiveAgent | Intercom (Fin) | |
|---|---|---|
| Summary | Help desk with live chat, email, call center and AI on every plan. | Customer service platform with the Fin AI agent. |
| Starting price | From $15/mo | From $29/mo |
| Pricing details | Per agent/mo billed monthly (offer prices): Small $15 (regular $19; up to 5 agents), Medium $26 (regular $35; up to 15), Large $44 (regular $59); billed annually $11, $22, $38; Enterprise custom; AI included; 30-day free trial, no card | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | subscription | subscription |
| Free trial | Yes | Yes |
| Free plan | — | — |
| Channels | chat, email, phone | chat, email |
| Last verified | 2026-10-28 | 2026-10-28 |
FAQ
What is the difference between LiveAgent and Intercom (Fin)?
LiveAgent: offer prices $15, $26 and $44 per agent/mo billed monthly ($11, $22, $38 annually), with AI on every plan and a 30-day trial. Intercom: $29, $85 and $132 per seat/mo billed annually plus Fin AI per outcome.
Which is cheaper, LiveAgent or Intercom (Fin)?
LiveAgent has the lower listed entry price ($15 vs $29 per month), but plan limits and billing terms differ.
When should I choose LiveAgent over Intercom (Fin)?
Consider LiveAgent if: You want an all-channel help desk (chat, email, calls) at a low per-agent price. Consider Intercom (Fin) if: You want Intercom's product depth and Fin AI agent.
More options
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