LiveAgent vs LiveChat (now Text)
Pricing last verified from each vendor's own site.
Verdict
LiveAgent from $15/agent/mo monthly ($11 annual) covers chat, email and calls. LiveChat: Essential $19 and Growth $79 per user/mo billed annually.
- Consider LiveAgent if: You also want ticketing and a call center.
- Consider LiveChat (now Text) if: You want a chat-first product with AI resolutions.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: LiveAgent $15, LiveChat (now Text) $19 (plans and billing terms differ; check each vendor page).
- LiveAgent lists channels LiveChat (now Text) does not: email, phone.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| LiveAgent | LiveChat (now Text) | |
|---|---|---|
| Summary | Help desk with live chat, email, call center and AI on every plan. | Website live chat with AI agents (now sold as Text) for converting and supporting visitors. |
| Starting price | From $15/mo | From $19/mo |
| Pricing details | Per agent/mo billed monthly (offer prices): Small $15 (regular $19; up to 5 agents), Medium $26 (regular $35; up to 15), Large $44 (regular $59); billed annually $11, $22, $38; Enterprise custom; AI included; 30-day free trial, no card | LiveChat pricing now shows Text plans with AI agents included. Billed annually per user/mo: Essential $19, Growth $79 (AI resolutions included: 10 on Essential, 200 on Growth); Enterprise custom; extra 50 AI resolutions $49.50; yearly billing saves up to 24%; free trial |
| Model | subscription | subscription |
| Free trial | Yes | Yes |
| Free plan | — | — |
| Channels | chat, email, phone | chat |
| Last verified | 2026-10-28 | 2026-11-02 |
FAQ
What is the difference between LiveAgent and LiveChat (now Text)?
LiveAgent from $15/agent/mo monthly ($11 annual) covers chat, email and calls. LiveChat: Essential $19 and Growth $79 per user/mo billed annually.
Which is cheaper, LiveAgent or LiveChat (now Text)?
LiveAgent has the lower listed entry price ($15 vs $19 per month), but plan limits and billing terms differ.
When should I choose LiveAgent over LiveChat (now Text)?
Consider LiveAgent if: You also want ticketing and a call center. Consider LiveChat (now Text) if: You want a chat-first product with AI resolutions.
More options
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- LiveAgent vs Intercom (Fin)
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