Freshchat vs Tidio
Pricing last verified from each vendor's own site.
Verdict
Freshchat: free for 10 agents; Growth $19/agent/mo billed annually. Tidio: free plan (50 conversations), Starter $24.17/mo and Growth from $49.17/mo billed annually.
- Consider Freshchat if: You have several agents and want per-agent pricing.
- Consider Tidio if: You are a small site and want flat site-level pricing.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Freshchat $19, Tidio $24.17 (plans and billing terms differ; check each vendor page).
- Freshchat lists channels Tidio does not: sms.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Freshchat | Tidio | |
|---|---|---|
| Summary | Live chat and messaging for websites and apps from Freshworks, with an AI agent. | Live chat and help desk with the Lyro AI agent for answering and qualifying website visitors. |
| Starting price | From $19/mo | From $24.17/mo |
| Pricing details | Free for up to 10 agents; per agent/mo billed annually: Growth $19, Pro $49, Enterprise $79; Freddy AI Agent $49 per 100 sessions; Freddy AI Copilot $29/agent/mo; 14-day free trial | Free plan (50 billable conversations); billed annually (2 months free): Starter $24.17/mo (100 conversations), Growth from $49.17/mo (from 250 conversations); Plus from $300/mo plus usage; Lyro AI Agent priced by conversations; 7-day free trial |
| Model | freemium | freemium |
| Free trial | Yes | Yes |
| Free plan | Yes | Yes |
| Channels | chat, sms | chat |
| Last verified | 2026-10-29 | 2026-10-28 |
FAQ
What is the difference between Freshchat and Tidio?
Freshchat: free for 10 agents; Growth $19/agent/mo billed annually. Tidio: free plan (50 conversations), Starter $24.17/mo and Growth from $49.17/mo billed annually.
Which is cheaper, Freshchat or Tidio?
Freshchat has the lower listed entry price ($19 vs $24.17 per month), but plan limits and billing terms differ.
When should I choose Freshchat over Tidio?
Consider Freshchat if: You have several agents and want per-agent pricing. Consider Tidio if: You are a small site and want flat site-level pricing.
More options
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- Tidio vs LiveChat (now Text)
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- Freshchat vs Intercom (Fin)
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