Smartsupp vs Tidio
Pricing last verified from each vendor's own site.
Verdict
Smartsupp: free (1 operator, 25 conversations/mo), Solo $17, Plus $25, Expert $83 per month billed annually (excl. VAT). Tidio: free (50 conversations), Starter $24.17/mo and Growth from $49.17/mo billed annually.
- Consider Smartsupp if: You want the lowest paid entry price with WhatsApp and Messenger.
- Consider Tidio if: You want Tidio's Lyro AI agent and flows.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Smartsupp $17, Tidio $24.17 (plans and billing terms differ; check each vendor page).
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Smartsupp | Tidio | |
|---|---|---|
| Summary | Live chat, WhatsApp and Messenger inbox with an optional Mira AI agent. | Live chat and help desk with the Lyro AI agent for answering and qualifying website visitors. |
| Starting price | From $17/mo | From $24.17/mo |
| Pricing details | Free (1 operator, 25 conversations/mo); billed annually: Solo $17/mo, Plus $25/mo, Expert $83/mo; Enterprise from $280/mo; Mira AI agent sold separately; prices exclude VAT; 14-day free trial, no card | Free plan (50 billable conversations); billed annually (2 months free): Starter $24.17/mo (100 conversations), Growth from $49.17/mo (from 250 conversations); Plus from $300/mo plus usage; Lyro AI Agent priced by conversations; 7-day free trial |
| Model | freemium | freemium |
| Free trial | Yes | Yes |
| Free plan | Yes | Yes |
| Channels | chat | chat |
| Last verified | 2026-10-28 | 2026-10-28 |
FAQ
What is the difference between Smartsupp and Tidio?
Smartsupp: free (1 operator, 25 conversations/mo), Solo $17, Plus $25, Expert $83 per month billed annually (excl. VAT). Tidio: free (50 conversations), Starter $24.17/mo and Growth from $49.17/mo billed annually.
Which is cheaper, Smartsupp or Tidio?
Smartsupp has the lower listed entry price ($17 vs $24.17 per month), but plan limits and billing terms differ.
When should I choose Smartsupp over Tidio?
Consider Smartsupp if: You want the lowest paid entry price with WhatsApp and Messenger. Consider Tidio if: You want Tidio's Lyro AI agent and flows.
More options
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