Freshchat vs Intercom (Fin)
Pricing last verified from each vendor's own site.
Verdict
Freshchat: free for up to 10 agents; Growth $19, Pro $49, Enterprise $79 per agent/mo billed annually; Freddy AI Agent $49 per 100 sessions. Intercom: Essential $29, Advanced $85, Expert $132 per seat/mo billed annually plus Fin AI at $0.99 per outcome.
- Consider Freshchat if: You want a free tier for a team and lower seat prices.
- Consider Intercom (Fin) if: You want Intercom's product depth and Fin AI agent.
Factual summary
- Both are listed under Inbound AI SDR.
- Lowest listed monthly price: Freshchat $19, Intercom (Fin) $29 (plans and billing terms differ; check each vendor page).
- Freshchat lists channels Intercom (Fin) does not: sms.
- Intercom (Fin) lists channels Freshchat does not: email.
This is a factual comparison drawn from vendor sites, not a recommendation. Which fits depends on your channels, volume and budget.
| Freshchat | Intercom (Fin) | |
|---|---|---|
| Summary | Live chat and messaging for websites and apps from Freshworks, with an AI agent. | Customer service platform with the Fin AI agent. |
| Starting price | From $19/mo | From $29/mo |
| Pricing details | Free for up to 10 agents; per agent/mo billed annually: Growth $19, Pro $49, Enterprise $79; Freddy AI Agent $49 per 100 sessions; Freddy AI Copilot $29/agent/mo; 14-day free trial | Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/mo ($39/$99/$139 billed monthly, per the page's structured data); Fin AI Agent $0.99 per outcome (also usable with other helpdesks, no seats required); Pro add-on from $100/mo; Copilot $29/agent/mo |
| Model | freemium | subscription |
| Free trial | Yes | Yes |
| Free plan | Yes | — |
| Channels | chat, sms | chat, email |
| Last verified | 2026-10-29 | 2026-10-28 |
FAQ
What is the difference between Freshchat and Intercom (Fin)?
Freshchat: free for up to 10 agents; Growth $19, Pro $49, Enterprise $79 per agent/mo billed annually; Freddy AI Agent $49 per 100 sessions. Intercom: Essential $29, Advanced $85, Expert $132 per seat/mo billed annually plus Fin AI at $0.99 per outcome.
Which is cheaper, Freshchat or Intercom (Fin)?
Freshchat has the lower listed entry price ($19 vs $29 per month), but plan limits and billing terms differ.
When should I choose Freshchat over Intercom (Fin)?
Consider Freshchat if: You want a free tier for a team and lower seat prices. Consider Intercom (Fin) if: You want Intercom's product depth and Fin AI agent.
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